Tourism
Concierge and 24/7 assistance in 7 languages
Assistance during the trip, 24 hours a day, 7 days a week, in 7 languages, through a conversation that follows your preferences.
Tourism
Who it is for
People who want continuous local support during their stay, whether for a full itinerary or for separately contracted services.
What may be included
- 24/7 assistance in 7 languages
- Conversation-based support in 7 languages
- Understanding of preferences throughout the conversation
- Written record of agreements made during the trip
- Escalation to a team member in case of traveler emergencies
How we organise it
The concierge provides continuous support during the trip through a conversation in the traveler’s original language. Natural questions are asked one at a time, and preferences are understood as the conversation develops. When you need a price, proposal, booking, refund or emergency support, or ask explicitly, the conversation is passed to a High Class team member in Dubai.
Tourism
Frequently asked questions
01What hours and languages does the service operate in?
It operates 24 hours a day, 7 days a week, in Portuguese, English, Arabic, Russian, German, Hindi and Spanish.
02Can I request to speak with a team member?
Yes. You can request to speak with a team member at any time.
03How does customer service work?
Conversation-based service asks natural questions one at a time and understands preferences as the conversation develops. Decisions about pricing, refunds and emergencies are handled by a High Class team member in Dubai.
